Advice and answers from the Customer Success Team
Frequently Asked Questions
Things you wish to know before starting your Removals
General FAQs
Our quotes reflect the care and attention we put into every move. We wrap all furniture in protective padding, secure items in the truck and handle everything carefully to prevent damage – steps that take more time than many people anticipate. We also build in allowances for common factors like extra items, access issues, additional stops or the need to dismantle and reassemble furniture. This helps avoid unexpected costs or delays during your move. Sometimes moves take less time than estimated, and other times a little more – but rest assured, you’re only charged for the actual time and resources used. Our goal is always to complete your move safely, efficiently and to your complete satisfaction.
To secure your booking, we ask for a 20% deposit upfront. The remaining balance is payable upon completion of your move and you can settle it easily by card, cash or bank transfer. This way, everything is straightforward and stress-free on moving day.
Within the removals industry, ethical companies incorporate a depot-to-depot fee. This means the hourly rate is charged from the moment our truck leaves the depot in Wangara until it returns there after completing your move. This approach ensures our professional team is paid fairly for their time on the road and at work. By valuing our team, we provide stability for our hard-working movers and ensure they can continue delivering the high-quality service you expect.
We would be happy to send out one of our senior consultants for an on-site quote. This service is obligation-free and at no cost to you, it simply provides us with a better indication of requirements specific to your relocation.
Your quote will usually include an expected arrival time. If you’re unsure, just give us a call and we’ll confirm. For reference, our first booking of the day always starts at 7:00 am.
We don’t provide fixed-price quotes. All our quotes are based on an hourly rate, which we believe is a fairer way to price your move. Using our experience and the details you provide, we give an estimate to help you plan. After the minimum booking time, we charge in 15-minute increments, so you only pay for the time actually used – no surprises. This way, you’re never paying for time that isn’t needed and we can focus on completing your move safely and efficiently.
The minimum charge depends on the size of the truck you book, typically ranging from 2 to 4 hours. After the minimum, we charge in 15-minute increments, so you only pay for the time actually used – ensuring a fair and transparent pricing structure. Please see our pricing page or get in touch with a team member if you would like to confirm the minimum charge for the option you’re after.
Not at all. We understand that every move is unique and the time it takes can vary depending on how prepared and organised you are before we arrive. Our team is happy to spend as much – or as little – time as your move requires and you’ll only ever be charged for the actual time used. We always aim to provide realistic quotes rather than lowball estimates just to win the job. Over the years, we’ve found that quoting on the higher side is the fairest approach. It helps avoid the stress of “bill shock,” ensures our professional movers are paid fairly for their time and care and allows us to handle your belongings safely and efficiently. Some companies might quote a lower price upfront but then charge for extra hours or multiple trips if things take longer. We don’t do that. We’d rather be upfront and transparent, even if it means we occasionally miss out on a job, than risk surprising you with extra costs. Our goal is to make your move smooth, stress-free and completely worry-free, from start to finish.
We understand that plans sometimes change. The earlier you notify us, the better – we can often re-book your reserved time for another client and no fees will apply. If there’s less than 5 days’ notice and we’re unable to fill the slot, a fee may be charged to cover the reserved time. Just contact our team, and we’ll work with you to make the change as smooth as possible.
We understand that plans can change. Once you’ve booked our service, we reserve time in our schedule exclusively for you. If you need to cancel, a cancellation fee may apply depending on how much notice you provide. The earlier you let us know, the easier it is for us to adjust and potentially avoid any fees. Just contact our team, and we’ll guide you through the process.
Your booking is not confirmed until all of the following steps are completed:
- Accept the online quote: Review and accept your estimate via the SM8 link provided to your email.
- Provide addresses: Give us the pick-up and delivery addresses in writing.
- Pay the deposit: A 20% deposit of your estimated quote is required within 24 hours of accepting your online quote. This deposit ensures the commitment of both parties and enables us to allocate necessary resources for your service. Deposit amount may vary for commercial relocations.
- Receive confirmation: Once we have all the above, you’ll receive a confirmation email from us stating that your booking is officially confirmed.
Following these steps ensures your move is locked in and that we can allocate the right team and resources to make your day smooth and stress-free!
Insurance Info
Advanced Perth Removals holds Public Liability and Full Transit Insurance, which protects against accidental damage to your belongings or property when we are clearly at fault. However, there are some circumstances in which our policy does not extend coverage.
These include but are not limited to:
Any boxes or items packed by you are not covered under our insurance. We advise that all goods be packed in a manner suitable to withstand the normal risks of relocation. Since we cannot assess the packing quality or condition of items packed by customers beforehand, our insurance will not cover any damage to self-packed goods.
If you or anyone else not employed by Advanced Perth Removals assists with the handling or movement of goods during the relocation, we cannot accept liability for any damage that may occur during such assistance. We ask that you allow the team to carry out their responsibilities in the way that their training instructs.
For electronics, we kindly request that they remain connected and operational for inspection on the day of the move. This is necessary for our insurance coverage to apply.
Please inform us in advance of any valuable or fragile items, as well as any special requirements for their care, prior to the commencement of the moving process. Additionally, we ask that you provide any information that will aid in the safe and efficient handling of your belongings.
Items in storage are not covered by insurance, so we recommend taking your own precautions to protect valuable or fragile belongings.
While we always strive to handle your items with the utmost care and attention, it is important to understand that the final decision regarding coverage rests with our insurance provider. We are unable to influence their judgment or guarantee that every item will be covered under all circumstances.
To ensure complete peace of mind, we strongly recommend reaching out to your own home and contents provider for coverage during the move, or considering additional Home Removals Insurance through a provider such as CARTS, which offers comprehensive coverage for your contents.